Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary based on your location and the shipping method selected at checkout. Standard orders typically arrive within 5-10 business days for domestic shipping and 10-20 business days for international shipping. You will receive a tracking number once your order is shipped.
To create an account, click on the “Sign Up” or “Create Account” button at the top of our website. Follow the instructions to enter your details, and you’ll be ready to shop with us!
If you need to change your shipping address, please contact our support team at contact@inzonixusa.com as soon as possible. Address changes can only be made before your order is shipped.
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.
No, we do not store your credit card information. All payments are securely processed through trusted payment gateways.
Sales tax is applied based on your shipping address and local tax laws. You will see the tax amount at checkout before completing your order.
Yes, we offer international shipping. If your country is not listed at checkout, please contact us to see if we can arrange delivery.
If you order multiple items, they may be shipped separately depending on availability and warehouse locations. You will receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
You can read our returns policy at here.
If you received an incorrect item, please contact us at contact@inzonixusa.com with your order details and a photo of the item. We will resolve the issue as quickly as possible.
If your order arrives damaged, take clear photos of the damaged product and packaging, then email them to us at contact@inzonixusa.com. We will assist you with a replacement or refund.
If your return is approved, please send it to:
Inzonix LLC
7901 4th St N #26587, St. Petersburg, FL, 33702, USA
Make sure to include your order number inside the package.
You can contact our support team via email at contact@inzonixusa.com or call us at +1 (727) 617-1729 during business hours.
If you entered the wrong shipping address, contact us immediately at contact@inzonixusa.com. If your order has not shipped, we may be able to correct it. If it has already shipped, we cannot change the address.
Orders are processed quickly, but if you need to make changes or cancel your order, contact us as soon as possible. We will do our best to accommodate your request if the order has not been shipped.
Yes, if an item is available for pre-order, you will see an option to reserve it. The estimated shipping time for pre-orders will be mentioned on the product page.